Support Desk
Cogent prides itself on superior customer service. We are available to you 24 hours a day. Our support desk in Washington, DC primarily serves our North American customers, and our support desks in Europe (Frankfurt, Germany; Madrid, Spain; and Paris, France) primarily serve our European customers.
Please select the appropriate support desk's contact details from the list below, based upon your service location. Make sure to have your Customer Account Number or Order Number ready for your call, and include it in the subject line of any email you send. We appreciate your business!
United States / Canada
Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368
Fax: 1-202-295-9061
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Mexico / Japan
Hotline: +1-800-681-9553 or +1-202-295-4368
Fax: +1-202-295-9061
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Europe (all countries, except as listed below)
Hotline: +49 69 2998 9696
Fax: +49 69 2998 9666
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United Kingdom
Hotline: 0800 877 8005
Fax: +49 69 2998 9666
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France / Benelux
Hotline: +33 1 49 03 1818
Fax: +33 1 49 03 1803
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Spain / Portugal / Italy / Croatia / Slovenia / Bulgaria
Hotline: +34 91 102 2501
Fax: +34 91 102 2508
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Hungary
Hotline: 06800 18854
Fax: +49 69 2998 9666
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NETWORK PERFORMANCE
To monitor the current network status, please visit status.cogentco.com.